If you need to contact DBI, please call 1300 363 424 or visit www.dbi.vmia.vic.gov.au

For information about COVID-19 Event Insurance read our questions and answers or call us on 1300 947 430.

In light of the evolving COVID-19 situation – and following advice from Victoria's Chief Health Officer, VMIA's staff are working remotely.

Our business remains open. We are fully technology enabled and prepared, however, there will be some changes to our usual services. This includes our reception operating remotely, in line with the Victorian Government guidelines and current restrictions in place. You can contact us by phone on 03 9270 6900 during normal operating hours (9.00am – 5.00pm, excluding weekends and public holidays). Find out more here.


Phone:  (03) 9270 6900 (including after hours emergencies)
Email:  contact@vmia.vic.gov.au

Level 10 South, 161 Collins Street
Melbourne VIC 3000
PO Box 18409
Collins Street East, VIC 8003 

Cyber out of hours VMIA Rapid Response

Phone: 1300 135 790

Domestic building insurance (DBI)

Phone: 1300 363 424
Email: buildvicclaims@vmia.vic.gov.au
Website: dbi.vmia.vic.gov.au

DBI also has a translation service, as well as handy information about our Emergency Works Procedure [PDF, 518KB].

Media enquiries

For media enquiries, get in touch with us here.

Your feedback goes a long way

If you have a complaint, compliment or question, we want to hear from you. By letting us know how we’re doing, or where we can improve, you’ll help us do a better job for Victoria.