We’re open Monday to Friday, 8.30am to 5.30pm, excluding public holidays. We’re also here for emergency support outside our business hours.
Level 10 South, 161 Collins Street
Melbourne VIC 3000
PO Box 18409
Collins Street East, VIC 8003
Cyber out of hours VMIA Rapid Response
Phone: 1300 135 790
Domestic building insurance (DBI)
DBI also has a translation service, as well as handy information about our Emergency Works Procedure [PDF, 518KB].
For media enquiries, get in touch with us here.
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If you have a complaint, compliment or question, we want to hear from you. By letting us know how we’re doing, or where we can improve, you’ll help us do a better job for Victoria.