We’re open Monday to Friday, 8.30am to 5.30pm, excluding public holidays. We’re also here for emergency support outside our business hours. 


Phone:  (03) 9270 6900 (including after hours emergencies)
Facsimile:  (03) 9270 6949
Email:  contact@vmia.vic.gov.au

Level 10 South, 161 Collins Street
Melbourne VIC 3000
PO Box 18409
Collins Street East, VIC 8003 

Cyber out of hours VMIA Rapid Response

Phone: 1300 135 790

Domestic building insurance (DBI)

Phone: 1300 363 424
Facsimile: (03) 9094 2799
Email: dbiclaims@vmia.vic.gov.au
Website: dbi.vmia.vic.gov.au

DBI also has a translation service, as well as handy information about our Emergency Works Procedure [PDF, 518KB].

Media enquiries

For media enquiries, get in touch with us here.

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If you have a complaint, compliment or question, we want to hear from you. By letting us know how we’re doing, or where we can improve, you’ll help us do a better job for Victoria.