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We are always looking for ways to improve our service to clients.

Your feedback, including complaints, plays an important role in improving our service. If you have an enquiry, suggestion, compliment or complaint, we would like to hear from you. Please use the form on this page to provide your feedback, and you will receive a response outlining timeframes within two business days.  Find out more about our Complaints Handling Policy.

Protected Disclosures (formerly Whistleblowers)

Under the Protected Disclosures Act 2012, disclosures made to the VMIA about improper conduct or detrimental action are no longer protected. If you wish to make a disclosure about VMIA or an employee of the VMIA, and wish for that disclosure to be protected, you must make the disclosure to the Independent Broad-based Anti-corruption Commission (IBAC).

IBAC can be contacted as follows:

In person:
Level 1, North Tower, 459 Collins Street,
Melbourne, VIC 3001

Postal address:
GPO Box 24234,
Melbourne, VIC 3001

Phone: 1300 735 135
Fax: (03) 8635 6444
Website: Independent Broad-based Anti-corruption Commission (IBAC)