For emergency claims advice and assistance outside of normal business hours (Monday to Friday, 8.30am–5.30pm), please contact us on (03) 9270 6888.

For after hours cyber response service, please contact one of our partner organisations on 1300 135 790, to receive support within an hour of a reported breach.

This service is for significant emergencies, major property loss, and clinical emergencies which cannot otherwise be managed in accordance with the Health Service’s guidelines.

We can:

  • give you advice
  • arrange assistance to clean up and make the environment safe
  • commence claims assessment and remedial work
  • help mitigate any further losses

Emergency claims procedure when travelling overseas

If you require urgent medical assistance or hospitalisation, help with replacing a lost or stolen passport and/or assistance with arranging an evacuation following a natural disaster, please contact Accident & Health International (AHI) Assist, a 24/7 travel assistance company and emergency hotline.

Phone: by reverse charge +61 2 8330 1222
SMS: +61 488 863 244


To ensure immediate assistance, please provide the following details to AHI Assist:

  • Policy number: 19096
  • Your contact details
  • Name of the organisation, department or agency that you are travelling on behalf of
  • Description of the assistance you require

For all non-emergency travel claims, you can complete a claim form and submit upon your return to Australia.