For emergency claims advice and assistance outside of normal business hours (Monday to Friday, 8.30am–5.30pm), please contact us on (03) 9270 6888.

For after-hours cyber response service, contact one of our partner organisations on 1300 135 790, to receive support within an hour of a reported breach.

This service is for significant emergencies, major property loss, and clinical emergencies which can’t otherwise be managed in accordance with the Health Service’s guidelines.

We can:

  • give you advice
  • arrange assistance to clean up and make the environment safe
  • commence claims assessment and remedial work
  • help mitigate any further losses.

Emergency claims procedure when travelling overseas

If you require urgent medical assistance or hospitalisation, help with replacing a lost or stolen passport and/or assistance with arranging an evacuation following a natural disaster, please contact Accident & Health International (AHI) Assist, a 24/7 travel assistance company and emergency hotline.

Phone: by reverse charge +61 2 8330 1222
SMS: +61 488 863 244


To ensure immediate assistance, please provide the following details to AHI Assist:

  • Policy number: 19096
  • Your contact details
  • Name of the organisation, department or agency that you are travelling on behalf of
  • Description of the assistance you require.

For all non-emergency travel claims, you can log into the VMIA portal to lodge your claim or complete a claim form and submit upon your return to Australia.