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For emergency claims advice and assistance outside of normal business hours (Monday to Friday – 8.30am–5.30pm), you can contact us. Phone: (03) 9270 6888.

This service is for significant emergencies, major property loss, and clinical emergencies which cannot otherwise be managed in accordance with the Health Service’s guidelines.

We can:

  • give you advice
  • arrange assistance to clean up and make the environment safe
  • commence claims assessment and remedial work, and
  • help mitigate any further losses.

Emergency claims procedure when travelling overseas

If you require urgent medical assistance or hospitalisation, help with replacing a lost or stolen passport and/or assistance with arranging an evacuation following a natural disaster, please contact Accident & Health International (AHI) Assist, a 24/7 travel assistance company and emergency hotline.

Phone: by reverse charge + 61 2 9978 6666
Email: ahiassist@dynamiq.com.au

Application:

To ensure immediate assistance, please provide the following details to AHI Assist:

  • Policy number: 19096
  • Your contact details
  • Name of the organisation, department or agency that you are travelling on behalf of, and
  • Description of the assistance you require.

For all non-emergency travel claims, you can complete a claim form and submit upon return to Australia.

Page last updated: 27 June 2018