Our reception is open 8.30am - 5.30pm, excluding weekends and public holidays. After hours emergency support is available outside business hours.


Phone:  (03) 9270 6900 (including after hours emergencies)
Facsimile:  (03) 9270 6949
Email:  contact@vmia.vic.gov.au

Level 10 South, 161 Collins Street
Melbourne VIC 3000
PO Box 18409
Collins Street East, VIC 8003 

Cyber Out of Hours VMIA Rapid Response

Phone: 1300 135 790

Domestic Building Insurance (DBI)

Phone: 1300 363 424
Facsimile: (03) 9094 2799
Email: dbiclaims@vmia.vic.gov.au
Website: dbi.vmia.vic.gov.au

A translation service is also available. Find out more DBI also provides some useful information about their Emergency Works Procedure [PDF, 518KB]

Enquiries, suggestions, compliments or complaints

Your feedback, including complaints, plays an important role in improving our services. If you have an enquiry, suggestion, compliment, complaint or media enquiry we would like to hear from you.

Page last updated: 1 January 2019