The September 2020 edition of Clinical Communiqué focuses on issues being faced by the health sector during the pandemic. This edition touches on emotional complexities in communicating with patients and colleagues in these times. It also explores the need for healthcare workers and management to reach a mutual understanding of occupational health and safety practices. Other expert commentaries shed light on empowering healthcare leadership through the reflection of pandemic learnings. The editors also share recommendations for frameworks to foster appropriate risk analysis and mitigation.