Eastern Health has been on a journey towards valuing consumer wellbeing and feedback. The Patient Experience Model has enabled Eastern Health to experience growth and continual improvement whilst addressing factors that impact both staff and patients.
Debbie Leach, Clinical Director Emergency Department at Eastern Health talks about how the Patient Experience model works in ED, the improvements and benefits.
Erin Brennan, Associate Director at Eastern Health talks about how the Patient Experience Model has made a difference to patient's wellbeing and dietary needs.
Gayle Smith, Executive Director Quality, Planning and Innovation at Eastern Health talks about the vision, strategy, measuring success and what’s next.
Gloria Sleaby, member of the Patient Experience of Care Committee at Eastern Health talks about the importance and success of the Committee.
Melissa Elliott, Manager Consumer Participation and Patient Experience at Eastern Health talks about the Model framework, keys to success and learnings.