In light of the evolving COVID-19 situation – and following advice from Victoria's Chief Health Officer, VMIA's staff are working remotely.

Our business remains open. We are fully technology enabled and prepared, however, there will be some changes to our usual services including our reception operating remotely from 8.30am Wednesday 18 March. You can contact us by phone on 03 9270 6900 during normal operating hours (8.30am – 5.30pm, excluding weekends and public holidays). Find out more here

VMIA

Phone:  (03) 9270 6900 (including after hours emergencies)
Facsimile:  (03) 9270 6949
Email:  contact@vmia.vic.gov.au

Address:
Level 10 South, 161 Collins Street
Melbourne VIC 3000
PO Box 18409
Collins Street East, VIC 8003 

Cyber out of hours VMIA Rapid Response

Phone: 1300 135 790

Domestic building insurance (DBI)

Phone: 1300 363 424
Facsimile: (03) 9094 2799
Email: buildvicclaims@vmia.vic.gov.au
Website: dbi.vmia.vic.gov.au

DBI also has a translation service, as well as handy information about our Emergency Works Procedure [PDF, 518KB].

Media enquiries

For media enquiries, get in touch with us here.

Your feedback goes a long way

If you have a complaint, compliment or question, we want to hear from you. By letting us know how we’re doing, or where we can improve, you’ll help us do a better job for Victoria.