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Make a claim online

If you’re registered to use the VMIA portal, you can make a claim or check on the progress of a claim online.

The portal makes it easy to keep on top of your claims from submission to resolution.

Not yet registered?

We recently transitioned our medical indemnity claims and notifications to the VMIA portal which provides an improved user experience, allowing you to lodge notifications and claims including attachments

We encourage you to become familiar with the portal and use it to lodge notifications and claims. If you require access to the portal, please contact us on 03 9270 6900 or If you have technical or login issues, we’re happy to receive notifications via the MI claim form PDF [440KB] or MI claim form WORD [118KB] that we can lodge on your behalf. Simply email the forms along with relevant documentation to

The portal is intuitive and easy to use. These short videos show you how to download documents, update your details and restrict access to claims by making them private.

If you have any questions, please call your risk adviser, the claims triage team or client advisory team on 03 9270 6900.

It is important to notify VMIA

  • of any health care incident, occurrence, complaint, investigation, inquiry or disciplinary proceeding which may give rise to a medical indemnity claim, or
  • if you receive a request for compensation for personal injury, arising directly out of a health care incident.

If you require assistance to complete the template or have questions about lodging the claim, please contact us on (03) 9270 6900.

What not to notify us about

  • Near misses and minor incidents that are unlikely to give rise to a liability.
  • FOI requests relating to TAC, WorkCover or crimes compensation applications.
  • Occupational health and safety (OHS) incidents which do not involve the provision of care to a patient.
  • Equipment unavailability/failures or infrastructure hazards where there is no adverse patient outcome.
  • Documentation omissions where there is no adverse patient outcome.
  • Audit/review findings where there is no adverse patient outcome.

External resources that may help you manage incidents