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https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Managing-risk/EGW-Interagency-Case-Study.PDF

Interagency Risk Case Study for East Gippsland Water

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/getting-started/How-do-I-log-into-the-portal.pdf

User guide how to log in to VMIA (client) portal

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/organisation-details/How-do-I-update-my-organisation-details.pdf

User guide on how clients can update organisation details on the portal.

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/policies/How-do-I-request-a-new-policy-online.pdf

User guide on how to request a new policy online.

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Interagency-Risk-RIMP/RIMP-Clients-Facilitator-Guide.docx

A facilitator’s guide for identifying and analysing risks

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Patient-safety/open-disclosure-faq.pdf

The assumption of responsibility for fault is the crucial difference between an ‘admission of liability’ and an ‘apology’.

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Patient-safety/Human-factors-forum/Stephen-Duckett-human-factors-forum.pdf

Presentation by Stephen Duckett at the Human Factors Healthcare Forum 2017

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Managing-risk/Interagency_Case_Study_FVR.PDF

Interagency Risk Case Study for Family Violence Reform

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/getting-started/What-do-I-do-if-I-forgot-my-username-or-password.pdf

User guide on what to do if client forgets username or password.

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/organisation-details/How-do-I-update-my-contact-information.pdf

User guide on how clients should update contact information in the VMIA portal.