Freedom of Information
Under the Freedom of Information Act (1982), you have a right to apply for access to documents held by VMIA.
Read more about Freedom of Information.
If you wish to make a disclosure about improper or corrupt conduct on the part of VMIA or an employee or officer of VMIA, and wish for that disclosure to be protected, you must make the disclosure to the Independent Broad-based Anti-corruption Commission (IBAC).
Read more about Protected Disclosures.
VMIA Environmental Policy
An environmental policy describes an organisation’s approach to managing its activities, with a view to preventing, reducing, or mitigating harmful effects on nature and natural resources. VMIA’s Environmental Policy describes the programs and initiatives developed in order to meet relevant legislative and other requirements and to encourage environmental best practice.
Read more about VMIA's Environmental Policy.
VMIA Complaints Handling Policy
This policy sets out VMIA’s approach to managing complaints about our services. We genuinely welcome feedback as an opportunity to improve our clients’ experience with us.
We recognise that while we are committed to delivering comprehensive, personalised and easy to use services, we don’t always get it right.